Flat Cleaners London Privacy Policy

This Privacy Policy explains how Flat Cleaners London collects, uses, stores and protects personal data relating to our domestic and commercial cleaning services. It applies to all Flat Cleaners London customers in our service area, as well as prospective customers who contact us to enquire about our services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws.

Personal Data We Collect

Flat Cleaners London collects and processes personal data that is necessary for providing and managing our cleaning services. The types of personal data we may collect include:

Identification and contact information such as name, address of the property to be cleaned, billing address where different, and general location information within the service area.

Communication details such as your preferred communication method and the content of messages you send to us when you request a quote, make a booking, or ask a question.

Service information such as details about the property, access instructions, type of cleaning services requested, frequency of services, and any specific preferences or notes you provide.

Billing and payment information such as records of payments made and payment status. Where payments are processed via external providers, we do not receive or store full payment card details but may receive transaction references and confirmations.

Technical and usage data such as basic information about how you interact with our website or online booking tools, including date and time of visits and pages viewed, where this is necessary for security, analytics, or service improvement.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, the lawful bases we rely on may include:

Contractual necessity: We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, managing bookings, delivering cleaning services, and administering payments.

Legitimate interests: We may process data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. This includes activities such as improving our services, managing and developing our business, preventing fraud or misuse, and maintaining security.

Legal obligations: We may process personal data to comply with legal and regulatory obligations, such as maintaining appropriate accounting records and responding to lawful requests from authorities.

Consent: In limited situations, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time, and we will explain how you can do this at the point where consent is requested.

How We Use Your Personal Data

Flat Cleaners London uses your personal data for the following purposes:

To provide cleaning services including arranging appointments, planning visits, and delivering the services you have booked.

To respond to enquiries, provide quotes, manage your bookings, and communicate with you about the services you have requested.

To process and manage payments, handle invoices, and keep appropriate financial records.

To manage our relationship with you, including handling feedback, complaints, service updates, and changes to this Privacy Policy.

To manage and improve our business operations, including supervising staff and contractors, managing workloads, and ensuring service quality.

To maintain the security and integrity of our systems, prevent misuse, and protect our rights and the rights of our customers.

To comply with applicable laws and cooperate with regulatory, law enforcement, or other competent authorities where required.

Data Retention

Flat Cleaners London will keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, or for as long as required by applicable law.

We generally retain customer records for as long as you use our services and for a period after the end of the service relationship to respond to queries, resolve disputes, enforce agreements, and meet legal and accounting obligations.

Information that is no longer needed will be securely deleted, anonymised, or archived in a way that removes personal identifiers, in line with our data retention procedures and legal requirements.

Data Processors and Third Parties

In some cases, Flat Cleaners London uses trusted third party service providers to process personal data on our behalf. These data processors are engaged to perform functions such as payment processing, accounting support, information technology, data storage, and customer management tools.

Where we use data processors, we only share the minimum data required for them to provide their services. We ensure that appropriate contractual and technical safeguards are in place to protect your personal data and to ensure that it is processed only according to our instructions and in compliance with applicable data protection laws.

We may also need to share personal data with other third parties in limited circumstances, such as with professional advisers including accountants or legal advisers, or with authorities where we are required to do so by law.

We do not sell your personal data to third parties.

International Data Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that your personal data is afforded an appropriate level of protection. This may include the use of standard contractual clauses or other safeguards recognised by applicable data protection law.

Security of Your Personal Data

Flat Cleaners London takes appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures may include internal policies, access controls, secure storage, and regular review of our safeguards.

While we strive to protect your personal data, no system or transmission of data can be guaranteed to be completely secure. You are encouraged to take reasonable steps to protect your own information, such as using secure networks when communicating with us online.

Your Data Protection Rights

As a data subject, you have a number of rights in relation to your personal data under the UK General Data Protection Regulation and related laws. Subject to certain conditions and exemptions, these rights may include:

The right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with information about how we use it.

The right to rectification: You have the right to request correction of inaccurate or incomplete personal data that we hold about you.

The right to erasure: In some circumstances, you may have the right to request that we delete your personal data. This may apply, for example, where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

The right to restriction of processing: You may ask us to restrict processing of your personal data in certain cases, for example while we verify its accuracy or consider an objection you have raised.

The right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive personal data you have provided in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.

The right to object: You may have the right to object to processing based on our legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose.

The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe your rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.

Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Flat Cleaners London within our service area and to all personal data we process in relation to the provision and management of our cleaning services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will take effect from the date of publication. You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your personal data.